Welcome to the new MyAccount!
This will replace the older version of MyAccount and App soon - give it a try! Visit myaccount.horizonpower.com.au to access the old experience.

Learn more

One

Log in to (new) MyAccount

Easily track your energy use, predict and pay your bill or update your accounts - in just a few clicks...

If you're using our older MyAccount you'll need to register again to start using the new MyAccount.

Email address or mobile number Enter the email address or mobile number that you used to verify your identity when you registered for MyAccount. Please add the email address or mobile number to continue. Uh oh. That email address isn't going anywhere. Please ensure a valid address is entered (e.g. yourname@example.com). No one's picking up. Please ensure you've entered a 10 digit mobile (e.g. 0400 000 000). Eek something went wrong. Please check the details you entered are correct or register for MyAccount first. If you need help, contact us between 8am - 5pm weekdays. Eek something went wrong. Please check the details you entered are correct. If you need help, contact us between 8am - 5pm weekdays. Don't forget to confirm if you would like to cancel your Sunshine Saver subscription.

Eek something went wrong. You have 4 attempts to enter the details correctly before we will temporarily lock your MyAccount profile for 15 minutes.

Three

Please verify it's you

We've sent your one time passcode to:

Unfortunately an unexpected error occurred

Please try again or get in touch with one of our friendly Customer Service team members.

Unfortunately you've requested too many secure codes

Please wait 15 minutes and try again.

Hold tight! We've sent a new code. Please wait a minute before trying again.

Enter secure code

Don't forget to enter a password for MyAccount. Oh no. You've entered a letter, space or something else instead of just numbers. Please stick to 6 digits only. Don't forget to enter a 6 digit secure code.

Eek. The passcode you entered doesn't match our records. You have 4 attempts to enter a valid secure code before your registration is locked for 15 minutes. Please try again.

Oh no. You've run out of time to enter the valid passcode. Please request another code.